Frequently Asked Questions
Everything you need to know about your By The Namesake experience.
How do I determine my correct size?
We provide a detailed size guide on every product page. If you are between sizes or need specific measurements for our tailored pieces, please contact our concierge team for personalized assistance.
What is your shipping policy for international orders?
We offer worldwide shipping via premium carriers. Delivery times vary by location, typically ranging from 5 to 10 business days. Please note that international orders may be subject to local customs duties and taxes.
Can I return or exchange my purchase?
We accept returns and exchanges on unworn items with original tags attached within 14 days of delivery. Custom-made or personalized pieces are final sale and cannot be returned.
How should I care for my By The Namesake garments?
To maintain the longevity of our high-quality fabrics, we recommend professional dry cleaning for most items. Specific care instructions are located on the interior garment label.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer custom tailoring or bespoke services?
Yes, we pride ourselves on our bespoke capabilities. If you are interested in a custom-fit garment or a unique design modification, please reach out via our 'Bespoke' inquiry form.