Returns & Exchanges
At By The Namesake, we take pride in our artisanal craftsmanship and want you to be completely satisfied with your bespoke or ready-to-wear piece. If your garment isn't a perfect fit, we offer returns and exchanges on eligible items within 14 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Ensure the garment is in its original, unworn condition with all designer tags and security seals still attached.
Ship Your Item
Print your prepaid shipping label and drop off the package at any authorized courier location to ensure a tracked and insured delivery.
Quality Inspection & Refund
Once our studio receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing